Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shay Green

Shay Green

September 11, 2024

5  out of  5
rating by Shay Green
"Ms Ashley has the most outstanding customer service . She is very detailed and answers every question I may have. She is very personal and professional. Very grateful for her service . 5/5 for sure ! Thank you again Ashley!"
We responded:
"Thank you, Shay, for your wonderful review! I'm happy to hear that Ashley provided you with outstanding customer service. Her attention to detail and professionalism are truly valued. We're grateful for your kind words and look forward to assisting you with any future needs. - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Magic Korner

Magic Korner

September 11, 2024

5  out of  5
rating by Magic Korner
"Ashley was very helpful and professional. She was polite and very down to earth. With her help I saved on my auto, home and life insurance. I would highly recommend her to anyone."
We responded:
"Hi, thank you for your wonderful review! I'm glad to hear that Ashley was able to assist you professionally and help you save on your auto, home, and life insurance. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, feel free to reach out. - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Ed

Ed

September 1, 2024

1  out of  5
rating by Ed
"This office works so badly that I sent them an email a month before renewing telling them that I was not going to continue with them, they sent me an email confirming and they are still sending me text messages through the application that my payment is late, seriously, get to work properly."
We responded:
"Hi Ed! Thank you for the five-star rating for Yusely! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Profile photo of Amaurye Thomas

Amaurye Thomas

August 10, 2024

5  out of  5
rating by Amaurye Thomas
"Ashley was such a pleasure to work with. She is was very knowledgeable about the life insurance policy.. I would refer more people just because of her services. Thank you again!"
We responded:
"Hey Amaurye, Thanks so much for your awesome review! I'm really glad you had a great experience with Ashley. She's definitely knowledgeable about life insurance and we're grateful to have her on our team. Your referrals mean a lot to us. If you need anything else, feel free to reach out! - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of jamire Williams

jamire Williams

August 8, 2024

5  out of  5
rating by jamire Williams
"The representative name Ashley is the best. She literally always helping me and mother out every time we call her. She goes way beyond and she also have a great relationship with me and my mom"
We responded:
"Hey Jamire, Thanks for the awesome review! I'm so glad Ashley has been able to help you and your mom out. She really does go above and beyond, and it's great to hear you have such a good relationship with her. We're always here for you if you need anything! - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Thuy Doan

Thuy Doan

July 26, 2024

5  out of  5
rating by Thuy Doan
"Jim was wonderful in helping me with my car and condo insurance coverage for my family. He was responsive and helpful, he saved us money too. Thanks Jim!"
We responded:
"Hey Thuy, thanks for the awesome review! I'm so glad Jim could help you with your auto and condo insurance coverage and save you some money! We appreciate your feedback and are always here if you need anything else. - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Isabel Rodriguez Torres

Isabel Rodriguez Torres

July 17, 2024

5  out of  5
rating by Isabel Rodriguez Torres
"Very helpful, and affordable prices"
We responded:
"Thank you for your feedback, Isabel! We're glad you found our services helpful and our prices affordable. We're here for you whenever you need assistance with insurance. - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Damien Charley

Damien Charley

July 15, 2024

5  out of  5
rating by Damien Charley
"Ashley was extremely knowledgeable and very helpful. I recommend Sonya Wood’s team to help you with your insurance needs."
We responded:
"Thank you, Damien, for the kind review! Our team's top priority is to ensure your satisfaction, and it's rewarding to know that Ashley was able to contribute to your positive insurance experience! We enjoy working with you and greatly appreciate your recommendation. Don't hesitate to reach out for assistance with any future coverage needs! - Sonya Wood - State Farm Insurance Agent"
Profile photo of Zoe Martinez

Zoe Martinez

June 7, 2024

5  out of  5
rating by Zoe Martinez
"Jenifer was such a pleasure to work with. She is very professional, kind, knowledgeable. I would highly recommend."
We responded:
"Zoe, I'm pleased to hear that Jenifer provided you with professional and knowledgeable service! We're grateful for your recommendation and look forward to assisting you further with your insurance needs. Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of sherley Maldonado

sherley Maldonado

June 6, 2024

5  out of  5
rating by sherley Maldonado
"Jenifer is very nice and helped! I’m very satisfied with the service I received from her part."
We responded:
"Thank you, Sherley, for your 5-star review! I'm thrilled that Jenifer provided you with excellent service and that you are very satisfied with your experience. We're here for all your insurance needs whenever you need us! - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Dominic Palladino

Dominic Palladino

June 4, 2024

5  out of  5
rating by Dominic Palladino
"Jim was fantastic and super knowledgeable. Saves me a ton of money too!"
We responded:
"Dominic, I'm happy to hear you found Jim to be fantastic and super knowledgeable! We appreciate you taking the time to share your feedback. For any future insurance needs, feel free to reach out. - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Justin Garrett

Justin Garrett

May 28, 2024

5  out of  5
rating by Justin Garrett
"Great customer service, would use them again ! Ashley specifically"
We responded:
"Justin, I'm thrilled to hear you had a great experience with Ashley! We're pleased to have provided you with excellent customer service. Looking forward to assisting you again in the future! - Sonya Wood - State Farm Insurance Agent, Jacksonville, FL"
Profile photo of Aida Cruz

Aida Cruz

April 11, 2024

5  out of  5
rating by Aida Cruz
"Ashley is such a pleasure to work with! She is extremely attentive, knowledgeable and kind! I’ve utilized them on multiple occasions and have never had a complaint! I would give 10 stars if I could !!"
We responded:
"Thank you, Aida, for such glowing words about Ashley! It's fantastic to hear how attentive, knowledgeable, and kind she has been during your interactions. We're thrilled that you've had consistently great experiences at our Sonya Wood State Farm Agent office and are honored by your feedback! We look forward to continuing to serve you with the same level of excellence. -Sonya"
Profile photo of Herby Guilliod

Herby Guilliod

April 8, 2024

5  out of  5
rating by Herby Guilliod
"I had the pleasure of speaking to Jennifer on getting my insurance needs taking care off. Jennifer was so amazing. She handled all of my insurance needs, Jennifer was polite, most of all, she was knowledgeable. Thank you to Jennifer as well the agent Sonya Wood"
We responded:
"Herby, it's wonderful to hear that Jenifer provided you with such excellent service! Politeness, knowledge, and the ability to handle your insurance needs effectively are exactly what we strive for. Thank you for taking the time to acknowledge Jenifer and for choosing our office! - Sonya"
Profile photo of brooks skywalker

brooks skywalker

March 27, 2024

5  out of  5
rating by brooks skywalker
"Super helpful, thanks you Ashley for the hard work."
We responded:
"Brooks, we're delighted to hear Ashley was super helpful and that her hard work made a difference for you! Our Sonya Wood State Farm Agent team is committed to providing the support and assistance you may need, and it's great to know we were able to live up to that. Thank you for acknowledging our efforts and for your kind words! -Sonya "
Profile photo of Reginald “Reggie” Wescott

Reginald “Reggie” Wescott

March 15, 2024

5  out of  5
rating by Reginald “Reggie” Wescott
"Ashley was such a pleasure to work with. She is very professional, knowledgeable and kind. I got a great deal on life insurance , home, and auto coverage. I would highly recommend. Thank you again for all your help Ashley!"
We responded:
"Hi Reggie, thank you for sharing your positive experience with Ashley! We're thrilled to hear that she was able to assist you with your life, home, and auto coverage needs. We appreciate your recommendation and please don't hesitate to reach out during our business hours if you need further assistance. Thank you for choosing Sonya Wood State Farm Agent! -Sonya "
Profile photo of Time 459

Time 459

February 12, 2024

5  out of  5
rating by Time 459
"Great service, Ashley helped me throughout my whole process, got things done quick and easy, absolutely recommended! Thank you!!"
We responded:
"Thank you so much for your 5 star review. Ashley is one of our rock stars here in the office and glad she could simplify the process for your auto insurance."
Profile photo of Eric Hagen

Eric Hagen

February 10, 2024

1  out of  5
rating by Eric Hagen
"WY overpriced and wanted 6 months in full or nothing."
We responded:
"Eric, I understand your frustration with auto rates in Florida and I wish I had the ability to reduce your cost but unfortunately this is out of my control. If it doesn't work out with your current company, please reach out to us again to see if we can assist. "
Profile photo of Stephanie Simmons

Stephanie Simmons

February 8, 2024

2  out of  5
rating by Stephanie Simmons
"Confused when we came in, rate triple. Discouraging."
We responded:
"Stephanie, I'm sorry that your experience wasn't up to par. We are always striving to provide top notch service. I appreciate your feedback and if anything changes or you have any questions, please feel free to call me direct. "
Profile photo of Marilyn Nicholson

Marilyn Nicholson

December 20, 2023

5  out of  5
rating by Marilyn Nicholson
"I was a State Farm customer when I moved to Florida and wanted to find a local SF agent. I am so happy I found Sonya and her team! They are professional, responsive and get to know their customers personally. I can highly recommend Sonya Wood to anyone who values the personal touch in service and caring."
We responded:
"Marilyn, thank you for taking the time to provide our agency with a 5 star review. We are always trying to be as responsive and accessible as possible. It is always a pleasure to work with great customers like yourself."
Profile photo of chelsea bryson

chelsea bryson

November 20, 2023

5  out of  5
rating by chelsea bryson
"Ashley Jackson was very helpful and professional every step of the way!"
We responded:
"Thank you for the five-stars, Chelsea! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of J Campbell

J Campbell

November 19, 2023

1  out of  5
rating by J Campbell
"Run away. I've had positive experience with State Farm in the past but not with this particular agency. Long story short: payment to them was made in error and they refused to even provide a timeline as to when I could expect repayment. UPDATE: 5 days and still counting, not even a timeline."
We responded:
"Hello, Mr. Campbell. Your request was immediately placed but as mentioned in my previous response, I did contact underwriting and they couldn't give me a time frame for when your request will be processed and therefore I am unable to give you a timeframe for the completion of your refund. Please, call my office for further information or concerns regarding this matter."
Profile photo of Some One

Some One

October 27, 2023

5  out of  5
rating by Some One
"Hi .im so happy with this agency and this employee Yusely Contrera so very professional and always received us with a smile and professionalism,thank you ."
We responded:
"Thank you for taking the time out of your day to leave us a review! We love hearing about how Yusely provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Profile photo of Fabian Araño

Fabian Araño

October 23, 2023

1  out of  5
rating by Fabian Araño
"Falta de profesionalismo, la dueña te deja prácticamente hablando solo, como si uno fuera nada, espero le vaya de maravilla en la vida"
We responded:
"Hello, Mr. Arano! We are sorry that you were not satisfied with the outcome of your experience with us. Unfortunately, there are times when an insurance company makes business decisions not to write a certain business due to the type of trade in which you engage. I wish I could have written your business policy but as we explained it was not business that State Farm accepts. We wish you the best of luck."
Profile photo of Mickey Forbes

Mickey Forbes

October 4, 2023

5  out of  5
rating by Mickey Forbes
"Ashley is The Best 👌 👍"
We responded:
"Mickey, thank you for the shoutout for Ashley! Our office loves being your good neighbor."